Terms of use

These terms govern the use of the Joya Hospitals website. By browsing or using the site you agree to these terms. If you do not agree, please do not use the site.

Informational content

Information on this site is for information and guidance only. It does not constitute a diagnosis, treatment, prescription or individual medical recommendation. A doctor-patient relationship is established only through the in-person or remote care you arrange with a healthcare professional.

Emergencies

This site is not an emergency channel. If you have a medical emergency, go to the nearest hospital or call 911. Do not wait for a response to a website form to receive urgent care.

Services, appointments and availability

Information about services, specialties, doctors, schedules and prices may change. Availability is confirmed when you request an appointment or service. Links to hospitals, insurers and third parties are provided for convenience; we do not control their content or practices.

Intellectual property

Texts, trademarks, logos, images, design and other site content are owned by Joya Hospitals or its licensors and are protected by applicable law. You may not reproduce, distribute or modify them without prior written permission, except for personal, non-commercial use.

Acceptable use

You agree not to use the site for unlawful purposes, to submit false information, to attempt to access unauthorised systems or to interfere with its operation. We may suspend access if we detect misuse.

Third-party links

The site may link to third-party services such as Mailchimp, insurers or other sites. We are not responsible for their content, availability or policies. Review their terms and privacy notices before using them.

Limitation of liability

To the extent permitted by law, Joya Hospitals will not be liable for damages arising from the use of the site, the inability to use it or reliance on its informational content. Nothing in these terms limits rights granted to patients or consumers by law.

Changes

We may update these terms at any time. The current version will be published on this page with its update date. Continued use of the site after a change constitutes acceptance.

Governing law and jurisdiction

These terms are governed by the laws of the United Mexican States. For any dispute, the parties submit to the competent courts of Puerto Vallarta, Jalisco, Mexico, without prejudice to consumer rights.

Contact

For questions about these terms, use our contact form.

Last updated: October 26, 2026.